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Job Offer: Service Desk Analyst:Ministry of Social DevelopmentJob description:Job DescriptionThe Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, wh?nau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling M?ori, wh?nau, hap?, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. About MSD The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, wh?nau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling M?ori, wh?nau, hap?, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. Do you want to be part of the largest Information technology government departments in the country and lookingfor that opportunity to be a part of the growth? Working in an Agile environment we are continuing our journey and are actively promoting agility right all over the Ministry. Service Desk Analyst Are you looking to » Utilise your customer services expertise in an Information technology environment? » Pride yourself on delivering first rate customer service. » Seek a permanent employment opportunity About the function As a Service Desk Analyst you will be responsible for providing customer support for any Information technology queries and issues by phone or email. These services include service desk support and incident management for Ministry applications, hardware and software queries as well as handling requests for access to the Ministry’s applications/services. To be prosperous in this function you’ll be passionate about delivering exceptional customer service, believe that you can make a difference, and be bursting with a “can-do” attitude. Information technology goes without saying, communication, customer service and people expertise are your main strengths. Our ideal candidate is Somebody with previous practice in a customer service/call-centre environment who is interested to learn, hard-working, and has a great sense of humour. If this sounds like you, apply now! Position Description https://www.msd.govt.nz/hr/documents/position-descriptions/dce-people-and-c apcapability/information-technology/service-desk-analyst.docx income range: $59,400.00 – $72,600.00 How to submit the application: To apply, click the ‘Apply Now’ button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your practice relates to the key responsibilitieslisted in the position description. All applications must be made online. If this is not possible or if you have any queries, Contact Us by us atjobs@msd.govt.nz Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate. Closing date:Tuesday the 30th August 2022 Joining us Joining MSD means being part of a wh?nau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with M?ori, Hap?, Iwi and communities to realise their own potential and aspirations. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated prior to 1 September 2022. From 1 September 2022 MSD’s policy will be to encourage, but not require, employees to be fully vaccinated for COVID-19 and its variants unless the function is identified as requiring vaccination at the time. How to submit the application:Apply here:https://jobs.msd.govt.nz/job/Wellington-Service-Desk-Analyst/923074200 /Skills:
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