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Job Opportunity: Service Desk Team Lead:Job description:Service Desk Team Leadlisting title:Service Desk Team LeadContract Type:Permanent Recruitment Job location:Auckland Specialisation: Technology, Transformation & Digital REF:BRLMMO111175 Contact info:Mignon Green Contact Email address:Email address: mignon.green@beyond.co.nz Job Published:28 minutes ago About the Employer : A Growing organisation, conveniently located on the city's fringe offering great career support and stcapability. About the function: Ensure the service desk team deliver exceptional customer service and with your guidance provide excellent results internally meeting those SLA's. » Manage Staff Shift Roster to ensure appropriate resource coverage » Conduct monthly team capacity forecasting and planning » Maintain client and service desk expertise base and documentation » Act as an escalation point for the team and incident manager when required » Regular review of team key performance indicators with the Information technology Manager to ensure they are appropriate » Monitor and manage team assigned Service Tickets on a everyday basis to ensure service level agreements are being met » Run fortnightly team meetings to cover any updates, changes and to provide a forum for feedback from the team » Manage the customer onboarding process to ensure customers are onboarded correctly and in a timely manner » Conduct Annual and quarterly performance reviews for all direct reports » Respond to and resolve customer complaints or service enquiries and take corrective action as required expertise & practice required: » expertise and practice in the operation and management of an Information technology Service desk » Strong expertise of ITIL » practice in people management » Strong customer service delivery focus We'd love to hear from you, if this is the right function for you - APPLY now or contact Mignon on 027 582 1129 for a confidential discussion. Beyond Recruitment Technology, Transformation & Digital, connecting Information technology talent with Information technology opportunities. Visit www.beyond.co.nz for more functions and information. Candidates who have the legal right to work in NZ are invited to apply. REF # 111175 Apply Now Hi I'm Mignon, I manage this function. See more of my jobs here.Similar Jobs»Service Desk AnalystJob location: Aucklandincome: N/A » Service Desk EngineerJob location: Hamiltonincome: N/A » Service Desk AnalystJob location: Aucklandincome: N/A » Service Desk AnalystJob location: Wellingtonincome: N/A Skills:
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