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Offer: Pae Arahi o Te Waharoa:ministryofjusticeJob description:Job DescriptionTe whiwhinga mahi/The opportunityAs the Pae ?rahi o Te Waharoa you’ll lead a team who are passionate about ensuring M?ori landowners receive great service during the initial contact phase of the application process. As the name ‘Te Waharoa’ reflects this team is the gateway to the M?ori Land Court for court users. The function has 6 direct reports located in Auckland, and 8 direct reports who are located at different locations around the motu. If you are an exceptional leader this may be the challenge, you are looking for. Key responsibilities include: » leading a customer-focused service culture across all first contact activities » proactively responding to Court user issues and ensuring analysis is used to learn, determine cause of issue and improve » encouraging and supporting the use of Te Reo and the inclusion of Tikanga practices and protocols » establishing and maintaining an environment of consistent practices and procedures through coaching » actively monitoring the performance of the first contact function across a number of sites » ensuring customers receive consistent information and quality service in every interaction with the Ministry » providing technical support and advice to assist with processing, compliance with standardised procedures and effective delivery of services to Court users » working collaboratively to allocate work and resources across sites to ensure the prosperous delivery of the overall service practice » ensuring consistency of delivery through continuing monitoring of service levels and quality (including technical accuracy, timeliness and efficiency), and take remedial action to address issues and improve services. He p?kenga tou/expertise and practice To be prosperous in the function you’ll need: » Ng? Kaupapa M?ori » competence in, or a availability to become competent in, Te Reo M?ori » an knowledge of the principles of the Treaty of Waitangi » a tertiary qualification (or equivalent practice) desirable but not essential » the capability to read, understand and interpret complex documents, including legislation, financial, numerical and business information » well developed verbal and written communication expertise » practice establishing a high-performing culture » operational management practice, preferably in a customer service environment » previous practice in managing and developing the capcapability of employees » proven leadership abilities expertise to motivate and lead employees to achieve stretch targets and understand their contribution to the bigger picture » a good track record in supporting and implementing changes to business and work processes » practice in using a digital workflow system to process work. Ko wai m?tou/Who we are We are a court of record. Te Ture Whenua M?ori Act 1993 (our Act) recognises the significance of M?ori land as a taonga tuku iho of special significance to the M?ori people. Our function is to provide a court service for owners of M?ori land, their wh?nau and their hap?. We are striving to be a tikanga located workplace and we look to live our tikanga values every day:Whakaute We value others and their contributionsWe work together towards shared goals Pono We are honest and openWe have high professional standards Ratonga We deliver resultsWe understand and meet the needs of those to whom we provide services Hiranga We focus on qualityWe encourage innovation to achieve better results For more information on what we do, please visithttps://maorilandcourt.govt.nz/ Joining Te T?h? o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. Utu ?-tau/income The appointing income for this function will be between $103,540 and $146,174 located on expertise and practice. Tono mai/How to apply To apply, click the apply button below to be directed to our careers website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter. Applications close on Sunday, 9 April 2023. However we will be reviewing CV’s as they come in and inviting prosperous candidates to interview before the close date. If you have any questions, Contact Us byrecruitment@justice.govt.nz How to submit the application:https://jobs.govt.nz/jobs/MOJ-1711075Skills:
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