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Job Offer: Service Advisor:Ministry of Social DevelopmentJob description:Job DescriptionThe Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, wh?nau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling M?ori, wh?nau, hap?, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. About the function In partnership with the various teams in Improvement, Systems and Technology (IST), the business and our Information technology suppliers, we help in the initiation, planning and delivery of solutions that meet the needs of the business. This is an exciting opportunity to join one of New Zealand's largest Information technology groups where you will work with talented individuals, be regularly challenged, and be innovative while enjoying an Agile environment with varied growth opportunities. this function provides Information technology service management support and advice to IST management and staff. A key focus is to provide administration, maintenance, and support services for the Information technology Service Catalogue (ITSC). The ITSC is a key repository of service, configuration, and relationship information about business and Information technology services and Information technology assets (applications and platforms). As Service Advisor you will: » Administer and maintain information in the ITSC in collaboration with content owners. ITSC administration tasks include access management, data management and reporting. » Work with ITSC asset owners, Technical Product Managers and Technical Product Owners so that ITSC service and asset information is complete, correct, and current. » Provide service management and ITSC support, training, and advice to MSD staff and ITSC asset owners and users. » contact with IST database and development teams to ensure ITSC operational availcapability and to ensure that ITSC software is maintained and enhanced as appropriate. » Collaborate with IST teams so Information technology asset information is consistent and aligned across toolsets including incident, problem, change and service request tools and risk management tools. » Collaborate with Finance so Information technology asset information and financial asset information are in alignment » Participate in projects as required, providing Information technology service management and Information technology asset and configuration services and expertise. » Provide Information technology service management advice and support to MSD business units and IST management and teams What you will bring: » practice in an Information technology services management or service delivery function » expertise of Information technology service delivery functions and Information technology service management processes such as incident, problem, change, configuration, asset, and service catalogue management. » expertise of technology service level agreements and vendor relationships » practice in an agile solution delivery environment » Excellent oral, written, and interpersonal expertise » Demonstrated commitment to customer service business relationships. » ITIL qualification How we can support you: We are an organisation that has people at the centre of our work. At MSD we understand that people do their best when they can be their best and that's why we are committed to fostering a work culture that is diverse, inclusive, and supportive. We offer structures and tools such as Flexible working arrangements, Heath Insurance and Vision Care, Childcare Assistance and Information for Parents/Caregivers, Westpac Government Employee Pac, MSD Wellbeing Plan and Learning and Capcapability- Study Assistance to support our people and their development. Position Description https://www.msd.govt.nz/hr/documents/position-descriptions/dce-people-and-c apcapability/information-technology/service-advisor-oct11.docx income range: $91,341.00 – $111,639.00 How to submit the application: To apply, click the ‘Apply Now’ button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your practice relates to the key responsibilitieslisted in the position description. All applications must be made online. If this is not possible or if you have any queries, Contact Us by us at jobs@msd.govt.nz Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate. Closing date:Wednesday the 20th April 2022 Joining us Joining MSD means being part of a wh?nau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with M?ori, Hap?, Iwi and communities to realise their own potential and aspirations. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.As a condition of employment, you must show evidence using My Vaccine Pass (or My Covid Record). How to submit the application:Apply Here:https://jobs.msd.govt.nz/job/Wellington-Service-Advisor/868734300/Skills:
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